SAM Support
As a SAM user, you'll benefit from our toll-free support hotline, in addition to the Help features built into the software. Users also have access to additional software training and free monthly online User Group Sessions.
Need a username and password?
If you are new to SAM Support, unable to log in, or have forgotten your username and password, you may request a new username and password.
Support Contacts
- For clients with a toll-free support contract, call 866-230-2161
- For email support, please contact foresight@farin.com
- For a complete staff contact list, please click here
As a SAM User You Will Benefit From
- Unlimited toll-free phone support
- Unlimited web based support
- Unlimited FREE Software Technical Support
- Monthly Web-based User Group Webinars (Live and On Demand)
- Annual FARIN Client Conference (for nominal fee)
- FARIN Secure Support - details below
FARIN Secure Support:
- SAM Manual
- Support Spotlight Archive
- On Demand Videos of Past Free User Group Webinars
- Glossary of ALM Terms
- Custom Support Services
Maintenance Fees
We believe it is our job to keep the annual cost of ownership at a level that as stable as possible. We enjoy a renewal rate of over 95% of existing clients, due to our commitment to reasonable fees and high quality service.
Your annual maintenance contract helps to cover many service offerings including:
- prepayment speeds and decay rates
- unlimited toll-free phone support
- unlimited web based support
- and access to our support Web site and recorded education
Thank you for your continued support of FARIN. With the upcoming changes in the liquidity regulations, the new focus on the interest rate risk measures, and a challenging environment, now is the time to leverage your investment and our relationship to ensure a profitable, safe and sound institution.